Advanced Bookings

We operate a booking system for the casual hire of our facilities, which can be made up to seven days in advance from 9.00am onwards. To be fair to all of our customers, we only accept one booking per telephone call between 9am and 10am.

All bookings must be paid for prior to the start of the booked session. Arrangements for Special Events or Block Bookings should be made through our Centre Manager.

Cancellation Policy

We require 24 hours notice of cancellation for all bookings. Customers giving less than 24 hours notice or those who fail to attend pre-booked activities will be charged for the activity in question.

In accordance with clause 6.3 of our Terms and Conditions, Isospa members who fail to attend pre-booked classes will also be charged the full casual fee for the activity in question, unless notification of cancellation is received prior to the commencement of the class.

Cancellations can be made by telephone, in person or by e-mail. Customers with payments outstanding will be placed on default until full payment is received. Further bookings will NOT be permitted until the outstanding payment has been cleared.